Cancellation and Refund

This Cancellation & Refund Policy applies to all purchases made on https://panchbhoo.com/.

1. Order Cancellation

• Customers may request cancellation of an order before it is shipped.
• Once an order has been processed or shipped, it cannot be cancelled.
• To request cancellation, please contact our support team as soon as possible.

Contact for Cancellation:

• Email: panchbhoo@gmail.com
• Phone: +91 70158 20211

2. Eligibility for Refund

Refunds may be issued in the following cases:

• Product received is damaged or defective.
• Incorrect product delivered.
• Order cancelled before shipment confirmation.

Refunds will not be applicable in the following cases:

• Change of mind after shipment.
• Products damaged due to misuse by the customer.
• Requests made after the return window has expired.

3. Return Conditions

To be eligible for a return:

• Product must be returned in original condition and packaging.
• Items must be unused and unwashed (if applicable).
• Proof of purchase (order ID/invoice) is required.

4. Refund Process

• Once the returned product is received and inspected, we will notify you about approval or rejection of your refund.
• If approved, the refund will be processed within 5–7 business days.
• Refunds will be credited to the original payment method used during purchase.

5. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again.
• Contact your bank or payment provider (processing time may vary).
• If still unresolved, contact us at the details below.

6. Shipping Charges

• Shipping charges are non-refundable, unless the return is due to our error (wrong or defective product).

7. Replacement Policy

• In case of damaged or wrong products, we may offer a replacement instead of a refund, subject to availability.

8. Contact Us

For any cancellation or refund-related queries, contact us:

Email: panchbhoo@gmail.com
Phone: +91 70158 20211
Address: SSB-95, Urban Estate-II, Near Community Centre, Hisar, Haryana – 125001